1. What was the total cost for your move?

$1,000-10,000 $10,000-50,000 $50,000-100,000 $100,000 +

2.How would you rate the organizational and performance skills of the project manager assigned to your move?

Excellent Good Neutral Satisfactory Unsatisfactory

3. How would you rate the appearance and behavior of the moving team?

Excellent Good Neutral Satisfactory Unsatisfactory

4. Did you find the crew to be helpful?

Very Helpful Helpful Neutral Somewhat Not at all

5. If any problems arose, do you feel we provided adequate and expeditious responses?

Very Satisfied Satisfied Neutral Somewhat Not at all

6. How would you rate the organziation and execution skills of the moving team?

Excellent Good Neutral Satisfactory Unsatisfactory

7. Do you feel the move was completed in a timely fashion?

Very Satisfied Satisfied Neutral Somewhat Not at all

8. Did the total cost adhere to your budget?

On Target Close to Range Neutral Somewhat Not at all

9. Did the moving team arrive at the expected time?

On Time Slightly Late Late Very Late Not at all

10. Was there any damage caused to any merchandise or the facility itself?

None Very Little Somewhat Most was damaged Extensive

11. How would you rate our overall service?

Excellent Good Neutral Satisfactory Unsatisfactory

12. Would you use Universal for future move needs and/or storage services?

Yes No

Please provide us with a statement that describes a specific measurable result
we had achieved:
( Ex. " Universal was able to save us 15% thanks to their suggestions and coaching.")

Additional Comments: